Full-time Sales & Customer Service Representative for Online Solar Platform

토렌스 지역에 있는 Energy Planner 라는

태양광 관련 온라인 플랫폼을 운영하는 회사로서,

영업과 고객 관리로 함께 할 분을 찾고 있습니다.

관심 있으신 분은 이력서를

hi@energyplanner.ai 로 보내주시기 바랍니다. 

Job Location: Torrance, CA
Working hours: Mon-Fri, 8am-5pm or 9am–6pm (1 hour lunch time included)
* Occasionally, you may need to work remotely for brief periods to coordinate
with our headquarters in Korea.
Salary: USD 50,000 – 60,000 / year 

About Energy Planner: 

Energy Planner (www.energyplanner.ai) simplifies solar engineering and project management online. Our experienced engineers provide solar layouts and plan sets for clients ranging from contractors to manufacturers. With a free design tool, users effortlessly create layouts with simple clicks, and integrated project management features ensure a seamless process. 

Join Our Team: 

We’re looking for a full-time Customer Service Representative to handle inquires and support our Energy Planner members and potential clients. If you’re passionate about renewable energy and stellar service, apply now to be a part of our team. 

Key Responsibilities: 

As a Customer Service Representative, your role will span both administrative and customer-facing tasks, and it requires excellent communication skills, technical knowledge, and a commitment to renewable energy. 

  Sales & Outreach: Engage with potential clients through in-person visits, presentations, and webinars to introduce Energy Planner’s services and benefits. 

  Customer Support: Provide exceptional service by answering inquiries, resolving issues, and assisting with billing and maintenance. 

  Lead Nurturing: Follow up with leads, understand customer needs, and guide them through the decision-making process. 

  Product Demonstration: Conduct online and in-person demonstrations to showcase how Energy Planner simplifies solar project management. 

Qualifications: 

- High school diploma or equivalent (additional education or certification in solar energy or customer service is a plus). 

- Ability to speak conversational Korean is a plus. 

- General knowledge of the solar energy industry is preferred. 

- Strong communication skills, both verbal and written. 

- Excellent customer service and problem-solving abilities. 

- Proficiency with computer systems, including Microsoft Office. 

- Ability to handle customer complaints and challenging situations with professionalism and empathy. 

- Organizational skills and attention to detail for scheduling and record-keeping. 

- A positive attitude and a passion for renewable energy and sustainability. 

Note: 

- Final salary will be determined based on experience and qualifications. 

- Comprehensive training on Energy Planner will be provided before the official start. 

- There is a three-month probationary period, after that, it will be converted to regular employment based on mutual agreement.