Overview
The Passenger Service Manager performs and/or supervises contract personnel`s performance of
duties relating to passenger handling, servicing of aircraft, catering, and operational integrity.
Ensures all handling services meet all company and governmental policies and regulations and that
customers receive quality service.
Responsibilities
- Perform job duties in a timely and professional manner
- Communicate with Station Manager, service agents, and airport authorities
- Complies with all company procedures as outlined in company manuals and ensures that
agents comply with all company and governmental safety and other applicable regulations
and procedures
- Monitor, coordinate, and supervise all handling activities, including passenger check-in,
baggage and cargo handling, catering, flight deck, and cabin crew requirements
- Review all documentation to ensure accuracy and completeness and correct inaccurate
and/or incomplete information. Communicates serious or recurring issues to management
- Ensures all customers, vendors, and airport authorities are aware of the company schedule
for the station, they are working
- Ensure services meet company standards with ground service equipment and manpower
- Complete and/or maintain company reports, messages, files, passenger manifests and
documentation, logs, and forms and ensures that necessary paperwork is completed
- Remain in contact with HQ with regards to updates and ground handling progress and
during any delay situations
- Work closely with onboard maintenance and flight attendants to ensure all services are
performed and necessary supplies are available to depart as scheduled
- Meet with vendors and establish departure protocol for all services including catering
and required uplifts necessary for flight
- Report issues, defects, and low supplies to HQ in a timely manner
- Monitor the stock and condition of forms and documents
- Coordinate all assigned duties with third-party contractors
- Perform other duties as assigned
Qualifications
- Experience as a passenger service agent in a charter/commercial environment is a plus
- Airline passenger and/or ground handling experience is a plus
- Knows and adheres to company operating and safety policies, operations, processes and
procedures appropriate to the job
- Proven leadership capabilities, and ability to work with minimal supervision in a fast-paced
environment is required
- Must be available to work weekends, holidays, and overtime when needed
Benefits
- 401(k)
- Dental Insurance
- Health Insurance
- Vision Insurance
- Paid Time Off