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Bankcard Services - Tech Support Representative (Entry Level
등록일 : 03-02-2021 조회수 : 158 관심글

채용정보

지역 : Torrance/CA
직종 : 일반사무 근무형태 : Full time
경력 : 신입 연봉/급여 : 협의

Torrance, CA에 위치한 Bankcard Services (NavyZ) 본사에서 열심히 일해주실 Tech Support Representative 풀타임 직원을 채용합니다.
아래의 포지션 세부 사항 참조 하시고, 관심 있으신 분들은 bcshr@e-bankcard.com 으로 이력서 제출 부탁드립니다.

Job Summary:
• Responsible for training, coaching and feedback of team members.
• Create Merchant Terminal Account using various web/window applications. 
• Create download file in the server.
• Release new download files to branches and provide file support.
• Communicating with sales mainly for file inquiries.
• Provide technical support for sales and internal staff.
• Communication with Processor & Partners


Essential Functions:
1. Communicating with sales – Communicating with sales mainly on phone for download file inquiries.
2. Communicating with Vendor -- Communicating with vendor in writing, or by telephone, fax, or e-mail
3. Documenting/Recording Information -- Observing, receiving, entering, transcribing, recording, storing, or maintaining information in written or electronic form from all relevant sources.
4. Business Relationship – Building a good relationship with all merchants in order to keep them as our merchant for years to come.
5. Interacting with Computers -- Using computers and computer program to update download files.


Education & Experience:
1. Required High School Graduated or equivalent experience (Preferred Associate or Bachelor’s degrees)
2. Knowledgeable of computer, internet, web functions and MS Office
3. Technical skills – comfortable handling any technical devices.
4. Previous technical job is a plus, but shouldn’t be required.


Knowledge, Skill and Ability:
1. Merchant Service -- Knowledge of principles and processes for providing merchant services.
2. Languages – Bilingual in English and Korean in order to understand sales and merchant.
3. Active Listening – Active listening is very important as merchants complain about the service and need to help them out to prevent cancellation.
4. Critical Thinking – Critical thinking is also very important to know what to do in situations where a credit card terminal isn’t working at the merchant’s location.
5. Speaking -- Talking to others to convey information effectively.
6. Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
7. Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
8. Speech Clarity -- The ability to speak clearly so others can understand you.
9. Speech Recognition -- The ability to identify and understand the speech of another person.


Financial Responsibility, Authority and Exceptions:
1. Equipment:  Reasonable care of all credit card processing equipment.
2. Financial: Need to listen and try to give the best service to prevent delays from terminal installation which can result in a loss for the company.
3. Business Relationship: Keeping a good relationship with all of our merchants to prevent them from cancelling and giving them the best service possible.
4. Working hours may vary as I am on call 24 hours.


Career Path:
To become a leader in Tech Support by leading others and helping others at the same time.

BENEFITS (Full-Time):
Medical (Vision), Dental, Life Insurances,  Paid Sick Leave, Paid Holidays, Paid Vacation, 401k


Bankcard Services is proud to be an Equal Opportunity Employer

회사 정보

Bankcard Services