이웃케어클리닉이 직원을 모집합니다. 이웃케어클리닉(Kheir Clinic, 구 건강정보센터)은 1986년 설립된 비영리단체이자 커뮤니티클리닉입니다. LA한인타운 4곳에서 일반 진료, 치과와 검안과 진료, 정신건강 상담 및 치료 등 의료 서비스와 각종 의료혜택에 대한 정보 제공, 상담, 신청 지원 등의 사회복지 서비스, 시니어 서비스를 제공하고 있으며 계속 성장하고 있습니다. 

이에 따라 이웃케어와 함께 할 직원을 찾고 있습니다. 현재 환자 응대 및 접수 등의 업무를 담당할 환자 응대와 예약 접수 및 관리 담당 직원(Front Desk, Patient Services Representative)을 모집하고 있습니다(자세한 job description은 아래에 나와있습니다). 

관심 있는 분은 영문 이력서와 간단한 자기소개서를 이메일(HR@lakheir.org)로 보내주세요.

이외에도 의사 보조 간호사(MA), 너스 프랙티셔너(NP), 콜센터 직원, 의료혜택 상담직원 등 다양한 포지션에서 풀타임 또는 파트타임으로 일할 직원을 채용하고 있습니다. 채용조건 및 대우는 포지션에 따라 다르며 한국어와 영어 등 이중언어를 해야 합니다. 

풀타임 직원에게는 건강/치과/안과 보험, 퇴직연금(401k), 유급 휴가 및 병가 등 다양한 혜택을 제공합니다.

환자 서비스 담당 직원 (Patient Services Representative, PSR)



업무소개 (Job Summary)

환자 서비스 담당 직원(Patient Services Representative, PSR)은 클리닉 접수 창구에서 환자 응대 및 안내, 진료 예약, 진료비 수납 등 원무행정을 하게 됩니다. 클리닉을 방문한 환자나 가족이 처음 만나는 직원이 바로 PSR로 환자에게 이웃케어클리닉에 대한 첫인상을 심어주는 중요한 역할입니다. 또 환자가 진료를 마치고 돌아갈 때 마지막으로 만나는 직원 역시 PSR로 환자가 환자 경험과 만족도에 영향을 미치게 됩니다. PSR은 환자 응대를 비롯해 환자 개인 정보와 건강보험, 예약 정보 등을 확인하고 해당 컴퓨터 프로그램에 업데이트해야 합니다. 또 관련 서류를 스캔해 보관하고 진료비를 수납하는 등의 업무를 하게 됩니다. 환자 문의나 요구에 시기적절하게, 책임감있게 응하는 것도 PSR의 역할입니다.

업무 및 책임 (Responsibilities and Duties)

•   환자 친절하게 응대

•   건강보험 적용 여부 및 혜택 범위(coverage) 확인. 환자 본인분담금(co-payments) 수금

•   진료비 등에 대한 환자의 질문에 대답하고 필요한 경우, 해당 부서에 

•   환자의 진료 예약 및 확인

•   신규환자 의료기록/차트 깔끔하고 정확하게 준비하는 등 문서 관리

•   진료비 수납 및 결산. 청구서 보관. 매일 진료비 크레딧카드 청구 절차 마무리

•   환자에게 치료 계획 명확하게 간결하게 설명

•   필요한 경우, 환자에게 치료 받을 것 설득

자격요건 (Qualifications and Skills)

•  학사 학위 취득자 우대

•  한국어, 영어 이중언어 구사

•  고객서비스에서 1~3년 또는 영업 및 판매에서 2~5년 또는 건강보험 분야에서 3년 이상 경력

•  뛰어난 고객 응대 기술, 원활한 의사소통 및 대인관계 기술, 고객 만족 부응을 위한 동기부여

•  업무 우선순위 정하는 능력, 빠른 업무 처리, 여러 업무 동시 처리 및 관리, 탁월한 정리정돈

•  마이크로소프트 오피스 프로그램 등 컴퓨터, 인터넷 능숙한 사용

•  비판적 사고 및 문제 해결 능력

•  뛰어난 판단력 및 분석력

Patient Services Representative 

ASSIGNMENT SUMMARY 
The Patient Services Representative (PSR) plays a vital role within the Kheir team. They are the first point of contact for our clients and are primarily responsible for maintaining the Ideal Patient Experience by working with patients at the beginning and end of the visit. Duties include verifying and updating patient demographic, insurance and appointment information in our scheduling software, scanning necessary documents, collecting payments for service and for invoices, scheduling follow-up appointments, working items in departmental work queues, and responding to patient requests and inquiries in a timely fashion while exhibiting warmth, compassion and responsiveness to patients and their families. The PSR will report to the Clinic Manager. This is a full-time, non-exempt, hourly position. 

MINIMUM QUALIFICATIONS 
• Bachelor’s Degree preferred. 
• Candidates will have 2-5 years experience in a sales or retail management environment or 3+ years work experience in healthcare insurance using medical billing software. 
• Superior customer service skills and self-motivated with the ability to exceed patient expectations. 
• Excellent organizational skills. 
• Possess excellent interpersonal communication and written skills. 
• Computer proficiency with MS Office products. 
• Ability to think critically and solve problems. 
• Good judgment and analytical skills. 
• Ability to prioritize and manage multiple projects in a fast-paced environment. 
• MUST be Korean-English or Spanish-English bilingual 

ESSENTIAL FUNCTIONS/RESPONSIBILITIES 
• Greeting and checking in patients in a friendly manner. 
• Collecting co-payments and verifying insurance coverage. 
• Scheduling and confirming patient appointments. 
• Preparing new patient charts neatly and accurately. 
• Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary. 
• Collecting and posting payments & record receipts. 
• Balancing nightly deposits and completing credit card processing. 
• Educating patients with clear and concise treatment plan presentations. 
• As necessary, committing patients to begin treatment. 
• Responding to key performance indicators to ensuring practice success.