Bank
of Hope / Contact Center에서 함께 일하실 직원을 아래와 같이 모집하오니
한국어와 영어를 둘다 잘 하시는 분들의 많은 지원 부탁드리겠습니다.
Job title: Contact Center Specialist I
Department: Deposit
Operations
Full/Part Time Status:
Full-time
Work Location: Gardena, CA
*Please send resumes
to chrisychoi@gmail.com to apply. Please put the position you are
applying for.
Education, Experience and Qualification:
Minimum high school diploma/graduated or higher
required.
Minimum Years of Experience: 0-1 year
Combination of Experience and Education can meet
the job requirements: Yes
Essential Duties and Responsibilities include the
following:
1. Handles phone
inquiries includes branch personnel and customers regarding any banking
products and services
and operational issues in
order to provide guidance.
2. Maintains a certain
level of awareness in areas of regulatory compliance including BSA, loss
prevention,
security matters and
adherence to Bank’s policies and procedures
3. Comply with the
Bank’s security program, including but not limited to:
• Review
and comply with the End-User Computing Agreement
• Acquire
good knowledge on functions and usage of computer systems as related to the
assigned job functions.
• Be
current and knowledgeable in industry’s trend in safeguarding the Bank against
confidential data leak,
identity theft,
fraudulent activities, and computer security threats.
• Reports
suspicious activities to manager, Chief Risk Officer or Information Security
Officer
4. Responsible for
processing one or multiple functions of the following units:
Job Qualifications/ Requirements:
Communication skills:
1. Excellent written
and oral communication skills; ability to communicate effectively and project a
professional
image when giving and taking
information in writing, in person, and over the phone.
2. Ability to respond
effectively to the most sensitive inquiries or customer complaints.
3. Ability to make
effective and persuasive speeches and presentations on controversial or complex
topics to
top management, employees,
regulators, or board members.
4. Bilingual in
English and Korean is strongly preferred
Reasoning Skills:
1. Excellent
analytical skills including the ability to define problems, collect data,
establish facts, and draw conclusions.
2. Ability to
interpret an extensive variety of technical instructions in mathematical or
diagram form and deal
with several abstract and
concrete variables.
Computer Skills:
1. Accurate typing;
keyboarding skills; basic computer skills, including the use of word
processing, spreadsheet
software applications, and
e-mail.