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Quality Assurance Specialist

HYUNDAI

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(회사주소)
WORKING AT HYUNDAI A company is only as good as those who work there. At Hyundai, we’re always looking for smart, talented people who are ready to roll up their sleeves and join our team. Hyundai is an equal-opportunity employer. Employment selection and
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홈페이지
전화번호 비공개

기본정보

지역 Fountain Valley/ CA 등록일 01-25-2018
직종 세일즈 근무형태 Full time
경력 5~7년 연봉,급여 협의

상세정보

  • http://kcommunity.koreadaily.com/_data/upload_ad/INNER_IMG_20180110153657.jpg

    Job Description

    We are seeking a Quality Assurance Specialist to become an integral part of our team! You will be in charge of our third-party call center, as well as, software testing and daily management of our product. 

    Responsibilities:
    • Manage third-party call center agents on a daily basis
    • Handle escalated customer issues from call center
    • Test the latest software releases and create master copies
    • Compile monthly reports on quality assurance
    • Devise and implement test strategies that adequately assess all software aspects
    • Investigate and recreate reported defects
    • Work with other engineers, including Hyundai/Kia employees, to troubleshoot and resolve software issues
    • Track and document all testing defects and resolutions
    Required Qualifications:
    • BA or BS
    • Previous experience in quality assurance, or other related fields
    • Strong root-cause analysis skills
    • Deadline and detail-oriented
    Preferred Qualifications:
    • Bi-lingual in Korean
    • Experience working in Automotive industry
    • Experience working with/at call centers

    Company Description

    Hyundai MnSOFT is a vehicle infotainment company of Hyundai Motor Group. Established in 1998, Hyundai MnSOFT develops maps for the Hyundai-Kia Automotive Group on a global scale. It is now continuing its work maintaining and developing optimized map and navigation software.


     


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